Shipping & Returns
Shipping Information
All orders are processed within 1–3 business days after payment is received. Orders are not shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly longer. If this occurs, we will notify you by email.
Shipping Methods
Switzerland & Liechtenstein: All domestic shipments are carried out by Swiss Post.
International Shipping: International shipments are handled by Swiss Post for the initial transport stage and may be transferred to partner carriers such as FedEx for urgent or long-distance delivery, especially to the USA.
This handover is standard procedure for international logistics and ensures faster and more reliable global delivery.
Delivery Times
Below you can find the estimated delivery times based on official Swiss Post information:
| Country | Shipping time (Business Days) |
|---|---|
| Albania | 4-8 |
| Argentina | 10-16 |
| Australia | 6-10 |
| Austria | 2-4 |
| Bahrain | 6-12 |
| Belgium | 2-4 |
| Bosnia and Herzegovina | 4-8 |
| Brazil | 10-20 |
| Bulgaria | 4-5 |
| Canada | 5-7 |
| Chile | 10-18 |
| Colombia | 10-18 |
| Costa Rica | 8-12 |
| Croatia | 3-7 |
| Cyprus | 3-6 |
| Czech Republic | 3-5 |
| Denmark | 4-8 |
| Estonia | 3-6 |
| Ethiopia | 8-12 |
| Faroe Islands | 3-8 |
| Finland | 2-5 |
| France | 3-5 |
| Germany | 2-4 |
| Ghana | 8-12 |
| Gibraltar | 4-8 |
| Greece | 3-6 |
| Greenland | 6-12 |
| Hong Kong | 6-12 |
| Hungary | 3-5 |
| Iceland | 3-6 |
| India | 6-12 |
| Ireland | 2-4 |
| Italy | 2-5 |
| Japan | 3-6 |
| Jordan | 5-10 |
| Kenya | 8-12 |
| Kosovo | 3-6 |
| Kuwait | 6-12 |
| Latvia | 3-6 |
| Lebanon | 6-12 |
| Liechtenstein | 2-4 |
| Lithuania | 3-6 |
| Luxembourg | 2-4 |
| Malta | 3-5 |
| Mexico | 10-15 |
| Moldova | 3-7 |
| Monaco | 2-4 |
| Montenegro | 3-6 |
| Netherlands | 2-4 |
| New Zealand | 4-8 |
| Nigeria | 8-12 |
| North Macedonia | 4-8 |
| Norway | 2-5 |
| Oman | 6-12 |
| Peru | 10-16 |
| Philippines | 8-14 |
| Poland | 2-5 |
| Portugal | 2-4 |
| Qatar | 5-10 |
| Romania | 3-6 |
| San Marino | 3-5 |
| Serbia | 3-5 |
| Slovakia | 3-5 |
| Slovenia | 3-5 |
| South Africa | 8-11 |
| South Korea | 8-14 |
| Spain | 2-4 |
| Sweden | 2-5 |
| Switzerland | 2-4 |
| Thailand | 6-12 |
| Turkey | 3-7 |
| Ukraine | 6-12 |
| United Arab Emirates | 8-12 |
| United States of America | 2-3 |
| Uruguay | 10-16 |
| Vatican City | 3-6 |
Shipping Costs
Shipping costs depend on the destination country, parcel weight, and the selected shipping method. All shipping costs are displayed during checkout before you complete your order.
Please note that customs duties, import taxes, or additional fees charged by the destination country are not included and must be paid by the recipient.
Order Tracking
Some shipping methods include tracking, while others do not. If tracking is available for your order, you will receive the tracking number in your shipping confirmation email. If no tracking is available, you will still receive a confirmation once your package has been dispatched.
Shipping Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- customs processing,
- weather conditions,
- high seasonal volume,
- or carrier delays outside our control.
Such delays do not constitute grounds for cancellation of the contract.
Return Policy
You have 14 days from the day you receive your order to return your item(s).
Returned items must be unused, unworn, and in their original packaging, with all labels and tags attached. Items showing signs of wear, washing, or damage may result in a reduced refund.
How to Start a Return
To initiate a return:
- Email us at info@lovetodeuce.com with your order number.
- Wait for our return instructions.
- Send the item back within 14 days of notifying us.
The customer is responsible for all return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be issued using the same payment method as the original transaction within 7–14 days.
Please note that original shipping fees are non-refundable unless legally required. Refund amounts may be reduced if items are not returned in their original condition.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return the original product and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery at info@lovetodeuce.com. Please include:
- your order number,
- a description of the issue,
- and photo(s) of the damaged or incorrect item.
We will arrange a replacement or provide a refund.
Non-Returnable Items
The following items cannot be returned:
- personalized or custom-made products,
- final sale items (if applicable),
- items not returned in unused, original condition.
Lost Packages
Once a parcel has been handed over to Swiss Post, responsibility transfers to the carrier. If your parcel appears lost, we will assist you in initiating a search request with Swiss Post.
EU Withdrawal Right (Consumers Only)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period ends 14 days after the day you (or a third party other than the carrier) receive the goods.
How to Exercise Your Withdrawal Right
To exercise your withdrawal right, you must inform us of your decision by sending a clear statement to:
LOVE TO DEUCE GmbH
Am Schrägen Weg 12
9490 Vaduz, Liechtenstein
Email: info@lovetodeuce.com
You may use the withdrawal form provided below, but it is not mandatory.
Effects of Withdrawal
If you withdraw from the contract, we will refund all payments received from you (excluding return shipping costs) within 14 days from the day we receive your returned item(s).
You must return the goods without undue delay and no later than 14 days after you notify us of your withdrawal. You are responsible for the return shipping cost.